Shipping policy
At ICe, we are committed to offering a fast and simple shopping experience. Below you will find all the information about our shipping policy.
1. Shipping Methods
At ICe, we offer different alternatives to ensure your order arrives in the most convenient way. Our team selects the best available service based on your location and the size of your order. We work with carriers that guarantee safe and fast delivery.
2. Shipping Times
Order processing: All orders are processed within 1-2 business days of receipt.
Estimated transit times:
- National (Spain): 1 to 3 business days.
- United Kingdom: 3 to 6 business days.
- United States and Canada: 5 to 10 business days.
- Australia and New Zealand: 7 to 14 business days.
3. Shipping Costs
Shipping is free worldwide for all our shipping destinations (United Kingdom, United States, Canada, Australia and New Zealand). Costs, if any, are calculated automatically at checkout based on destination and order weight.
4. International Shipping
We ship from Spain to the United Kingdom, United States, Canada, Australia and New Zealand. If your location is not listed, please contact us to explore available shipping options.
Duties and Taxes: Please note that any duties or taxes applicable to your order upon arrival at destination are the responsibility of the customer, as they vary according to the local regulations of the receiving country.
5. Order Tracking
Once your order has been shipped, you will receive an email with a tracking number so you can track your package in real time. You can follow your package on the corresponding carrier's website.
6. Shipping Issues
If your package does not arrive within the estimated time frame or you experience any issue with the shipment, please contact us at info@icscooter.com and we will be happy to help you resolve any inconvenience.
7. Returns and Exchange Policy
For more details on returns and exchanges, please review our Returns Policy.